In December, the American Association for Justice (AAJ) released their 2018 compilation of major companies and organizations that engaged in poor corporate conduct. These businesses, in an effort to protect their own best interests, put the financial, emotional, and physical well-being of their clients, customers, and students at risk. AAJ highlights the use of many of these corporations’ textbook-style apologies, questioning whether or not these apologies are merely part of the business handbook, or are true attempts at honest remediation.
Apologies are easy. Fixing the way you do business is harder and significantly more expensive. Without the public calling them on the carpet and forcing them to make things right, these businesses will continue to act in their own best interests in order to save face and money. This is where the law comes in. Holding offenders accountable for their actions and forcing them to right wrongs is what protects us as both individuals and as consumers.
First Corporate Offender: Navient